Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

All returns are subject to a 25% restocking fee (calculated based on the item’s original price). Customers are responsible for return shipping costs. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and returned within 30 days of delivery. Refunds will be processed minus fees once the item is received and inspected.

We do not accept refunds or returns for incorrectly placed orders. We are able to modify orders before they are shipped, but are unable to cancel for a change of mind.

As we provide a comprehensive sizing guide on each product page, we are unable to offer any returns/refunds for sizing issues. We take great measures to provide an easy-to-use size guide, providing all customers with the tools to select the correct sizes.

We cannot issue refunds for shipping delays until 30 days after your order is placed. Since this is an international delivery, unforeseen logistic delays may occur beyond our control.  We appreciate your patience.

To start a return, you can contact us at info@snagandstash.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@snagandstash.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@snagandstash.com.